Prepare Your Media For Shipment

To ensure the safe delivery of your media to our AesonLabs™ Data Recovery facility, please follow these instructions carefully.

To take advantage of our FREE SHIPPING, please submit your case online and we will get back to you with a prepaid label if you are eligible.

1. Find a box at least twice it's size.

This is a safety precaution to reduce movement and ensure there is no further damage your media. Note: Without an alternate media storage device, an additional fee with be added to your finalized price. If you are shipping more than one item, ensure that they will not come into contact during shipment. If there is a chance this could happen, we strongly recommend you ship your media in two separate boxes to reduce any chances of further damage.

2. Protective material.

Ensure box is filled with lots of protective material that is anti-vibration, anti-shock and anti-static - such as bubble wrap or foam - to prevent further damage and prevent movement during shipment.

3. Name and Case ID.

Make sure your case ID# and our address is written clearly and legibly. Without this information, we cannot proceed with data recovery.

4. Ship Us Your Media

Once you have prepared your media for shipment, contact us to see if you qualify for prepaid shipping, otherwise find a reputable courier that offers tracking.

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