From the initial case submission to the return of your recovered files, our process is designed to keep each recovery organized, documented and easy to follow.
Submit a recovery case with your contact information, storage device details and a description of the failure or data-loss event. Once your submission has been reviewed, we will provide your Case ID and instructions for the next step.
Open A Recovery CaseShip your storage device using the provided packaging and shipping instructions, or arrange a local drop-off at our Mississauga facility.
Local media drop-off is by appointment only. Once your Case ID is issued, we will provide the next available appointment time.
Our engineers examine the media to identify the cause and extent of the failure.
The diagnostic findings, device condition and information provided with your case are used to determine the appropriate recovery strategy before recovery work proceeds.
Using the appropriate hardware, software and recovery procedures, we work to extract the recoverable data while minimizing additional stress on the original media.
Recovered files are transferred to suitable destination media and returned or made available according to the arrangements for your case.
Your Case ID and next-step instructions are provided after your recovery case submission is reviewed.
Ship your media using the provided instructions or arrange a local drop-off at our Mississauga facility. Local drop-off is by appointment only.
Call 1.888.833.8701 for assistance with the intake process.
