Our Step by Step Process

Data Recovery Process

Wondering how the data recovery process works? It’s easy, with just four simple steps you can be on your way to retrieving your critical data.

Submit Your Help Request

1. Submit Your Help Request Form

Submit your case for data recovery. Provide a detailed description of your media failure and contact information.

Ship / Drop Off Your Media

2. Drop Off Your Media To Our Facility Or Ship it

After submitting your case, you will immediately receive your Case ID #, and shipping instructions on how to safely package and deliver your media storage device to our data recovery facility. Be sure to follow these instructions carefully as they help prevent further damage and/or media loss during the shipment process.

We Run Diagnostics

3. We Run Thorough Diagnostics

Upon receiving your media, prior to any data recovery, we first run diagnostics to determine the root of the problem. We keep in mind your detailed description of what happened to your media and work with this information to diagnose the problem. Once we understand the problem, we determine the appropriate strategy to recover your data.

We Recover Your Data

4. We Recover Your Data And Get It Back To You

After diagnosing the root problem, we begin the thorough and delicate data recovery process. Once data recovery is complete, we store it on an alternate device that you may either provide or purchase and return it back to you.